As per the Vernes terms and conditions if the product is not as described or for any reason whatsoever a client is not satisfied with the Vernes mark of quality and craftsmanship, which is guaranteed within the International Jewellery Arena we will within 14 days of purchase refund in FULL, less the cost of the transport any product whatsoever bought from us and/or allow you to choose an alternative product. Vernes guarantees quality and treats each client with the utmost consideration. This is one reason why our client base has been strong and so diverse for so many years.